Virtual Receptionist

• Immediate start
• With Night Differential
• Medical and dental insurance

Job Description

• A virtual receptionist takes inbound calls and manages client concerns with the objective of maintaining positive client relationships.

Job Responsibilities

• Answering, forwarding, and screening phone calls
• Direct client calls to the right person/people of interest
• Provide excellent customer service.
• Keep detailed and accurate records of client calls or requests and of calls received.
• Responsible for Updating/Maintaining the Company Project Contact List.
• Performing ad-hoc administrative duties

Required Skills

• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
• Highly organized and able to multitask and work well with fast-paced directions and instructions.
• Competency in Microsoft Office
• The ability to work on a fixed night shift schedule.

Minimum Qualifications

• At least 3 years of Inbound Call Center experience in BPO
• Proficiency with cloud-based platforms such as Google Docs, MS Teams, and other remote team messaging apps

ShoreXtra Benefits and Perks

• Paid training
• 10% Night differential pay from 11:00 pm to 6:00 am only (minus 1 hour lunch)
• HMO coverage at day 1
• Monthly Team Engagement Activities
• Twice a year team building activity
• Starbucks Monday (last Monday of the month)
• Lunch Wednesday (3rd Wednesday of the month)
• Monthly Loyalty Bonus effective 1st Anniversary
• Milestone Bonus (3rd, 5th, 10th year anniversary)
• 15 leave credits per year (Usable upon regularization)
• Additional Leave Credit at 1 year and another every 2 years thereafter.