Operations Manager

• Medical and Dental Insurance
• Great Benefits
• With Night Differential

Job Description

• This position will lead clients PH-based staff, fostering a positive, cohesive, and productive culture. They will drive growth/revenue, build/maintain company policy, and foster collaboration internally.

Job Responsibilities

• Ensure strategic goals are executed, maintaining budgets, manage employees
• Maintain a positive work environment that upholds the client’s company values
• Keeps a pulse on individual, department, and company performance through various metrics
• Focus on employee experience, minimizing retention loss through engagement and sound recruiting
• Drives internal staff conflicts or issues to a conclusion, keeping our values in mind
• Monitors employee performance through probation and beyond, implements performance improvement strategies where needed
• Facilitates leadership, mentorship, and individual development programs
• Creates and executes plans to support growth goals
• Develop, implement, and maintain annual and long-term budget and resource allocation plans
• Coordinates holiday and leave staffing plans to ensure no disruption in client services.

Required Skills and Qualifications

• At least 3-5 years in a manager role and 8 years in BPO
• Strong leader able to motivate employees
• Skilled with organization and efficiency
• At least 40 hours of formal leadership training
• Understands business analytics and application
• Strong working knowledge of operational procedure

ShoreXtra Benefits and Perks

• Paid training
• 10% Night differential pay from 11:00 pm to 6:00 am only (minus 1 hour lunch)
• HMO coverage at day 1
• Monthly Team Engagement Activities
• Twice a year team building activity
• Starbucks Monday (last Monday of the month)
• Lunch Wednesday (3rd Wednesday of the month)
• Monthly Loyalty Bonus effective 1st Year Anniversary
• Milestone Bonus (3rd, 5th, 10th year anniversary)
• 15 leave credits per year (Usable upon regularization)
• Additional Leave Credit at 1 year and another every 2 years thereafter.