Operations Manager
- Medical and Dental Insurance
- Great Benefits
- With Night Differential
Job Description
- This position will lead clients PH-based staff, fostering a positive, cohesive, and productive culture. They will drive growth/revenue, build/maintain company policy, and foster collaboration internally.
Job Responsibilities
- Ensure strategic goals are executed, maintaining budgets, manage employees
- Maintain a positive work environment that upholds the client’s company values
- Keeps a pulse on individual, department, and company performance through various metrics
- Focus on employee experience, minimizing retention loss through engagement and sound recruiting
- Drives internal staff conflicts or issues to a conclusion, keeping our values in mind
- Monitors employee performance through probation and beyond, implements performance improvement strategies where needed
- Facilitates leadership, mentorship, and individual development programs
- Creates and executes plans to support growth goals
- Develop, implement, and maintain annual and long-term budget and resource allocation plans
- Coordinates holiday and leave staffing plans to ensure no disruption in client services.
Required Skills and Qualifications
- At least 3-5 years in a manager role and 8 years in BPO
- Strong leader able to motivate employees
- Skilled with organization and efficiency
- At least 40 hours of formal leadership training
- Understands business analytics and application
- Strong working knowledge of operational procedure
ShoreXtra Benefits and Perks
- Paid training
- 10% Night differential pay from 11:00 pm to 6:00 am only (minus 1 hour lunch)
- HMO coverage at day 1
- Monthly Team Engagement Activities
- Twice a year team building activity
- Starbucks Monday (last Monday of the month)
- Lunch Wednesday (3rd Wednesday of the month)
- Monthly Loyalty Bonus effective 1st Year Anniversary
- Milestone Bonus (3rd, 5th, 10th year anniversary)
- 15 leave credits per year (Usable upon regularization)
- Additional Leave Credit at 1 year and another every 2 years thereafter.
"*" indicates required fields