Lorraine brings over 16 years of experience to her role as Administration Team Leader, including customer service and technical support in the BPO industry since 2007. As a strong, well-rounded administrative professional, she is skilled in customer service management, virtual administrative support, and team leadership.
Lorraine is committed to providing high quality service by enforcing customer service, productivity, and quality standards. Additional responsibilities include assigning and monitoring work, resolving operations conflicts, maintaining reference manuals, and implementing new procedures.
