Communication Trainer

• Project Based
• With Night Differential
• Friendly Working Environment

Job Description

• The communication trainer is responsible for understanding the company’s communication needs, create and conduct a training program, and provide individual coaching as needed.

Job Responsibilities

• Design and deliver communication skills training programs for various audiences (i.e. new hires, heavy client-facing staff, managers).
• Topics include public speaking, written communication, presentation skills, interpersonal communication, grammar conventions, and active listening.
• Assess overall company and individual training needs to identify specific areas for development
• Develop engaging and interactive training materials, including presentations, handouts, and online modules.
• Facilitate training sessions using different techniques, such as lectures, group discussions, role-playing exercises, and simulations.
• Provide constructive feedback to help trainees improve their communication skills.
• Evaluate the effectiveness of training programs and make adjustments as needed.
• Observe trainees in their on-the-job communication and provide immediate feedback.
• Stay up-to-date on the latest communication trends and best practices

Required Skills

• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
• Highly organized and able to generate professional documents.
• Comfortable giving feedback and identifying root causes of communication issues.
• The ability to work on a fixed night shift schedule.

Minimum Qualifications

• At least 3 years communication trainer or equivalent in BPO, working with American clients is preferred.
• Bachelor’s degree in communication, education, or a related field (preferred)
• Strong communication, presentation, and facilitation skills
• Ability to develop and deliver engaging and interactive training programs
• Delivers concise and thoughtful feedback
• Experience with adult learning principles
• Excellent interpersonal skills and the ability to build rapport with trainees